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How do I obtain Technical Support?
Not all the menus are enabled when I log into the Control Panel?
How do I obtain my Activation Key?
What is the ScreenShield™ Enterprise ID?
What is a Profile?
What is a Trigger level?
How do I uninstall ScreenShield™ Enterprise Server?
How do I start ScreenShield™ Enterprise Detection Engine?
What is Redirection Utility?
How do I get Guardware ScreenShield™ Enterprise product updates?
 
 
How do I obtain Technical Support?
You are automatically registered to receive technical support when you purchase ScreenShield™ Enterprise through our Web site or by phone.

For technical assistance, please contact our technical team at: support@guardware.co.uk.

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Not all the menus are enabled when I log into the Control Panel?
ScreenShield™ Enterprise does not operate until you enter your Activation Key on the Registration page. Select the Register button on the Control Panel startup screen to bring up the registration page.
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How do I obtain my Activation Key?
You will receive an 32 digit numeric license key when you purchase your ScreenShield™ Enterprise application from Guardware or your software vendor.
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What is the ScreenShield™ Enterprise ID?
The ScreenShield™ Enterprise ID is the 32 digit numeric license key and the user name associated with it.

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What is a Profile?
A Profile is a settings that you can apply to a single client PC, a group of client PCs, or an entire department. It allows you to set the detection engine sensitivity, mode of operation, and customized messages. Profiles determine how the ScreenShield™ Enterprise Client application operates. You can configure different profiles for different group of users. ScreenShield™ Enterprise allows you to create an almost unlimited number of Profiles.
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What is a Trigger level?
Trigger level applies to the sensitivity level you set in the Image Detection panel of the Profile Properties window. You set the trigger level by adjusting the Image Detection regulator to a high or a low level of sensitivity. The sensitivity level controls the Detection Engine on the client PCs you have profiled. The Detection Engine analyzes images it finds displayed in the browser and determines, based on the sensitivity level you set, whether or not the image is pornographic content. In other words, when the level you set is exceeded, the system triggers a response, such as recording the incident in a log and warning the user with an on-screen message.
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How do I uninstall ScreenShield™ Enterprise Server?
To prevent accidental or malicious removal of the ScreenShield™ Enterprise Detection Engine, there is no entry for ScreenShield™ Enterprise Client in the 'Add/Remove Programs' list. Thus the normal method of uninstalling the application, using the Add/Remove Programs application will not work. Instead, the ScreenShield™ Enterprise Remote Administration Console provides a mechanism to uninstall the ScreenShield™ Enterprise Server.
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How do I start ScreenShield™ Enterprise Detection Engine?
The ScreenShield™ Enterprise Detection Engine starts up when you install the Client application. However after installing the Client, a dialogue appears asking you to restart the system to complete the installation.
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What is Redirection Utility?
The ScreenShield Redirection utility is used to move or redirect a client from one server to another. This ability is very important in a segmented network where the clients must be explicitly told the server's IP as the client is unable to receive the broadcast messages from a server residing on a different network segment.
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How do I get Guardware ScreenShield™ Enterprise product updates?
You can navigate to the Guardware Product Update Manager by choosing Start > Programs > Guardware. You can set the update frequency to immediate, daily, weekly, or monthly.
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