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Can I turn off iShield™ Plus?
Can I install iShield™ Plus on more than one computer?
What if some pictures, deemed to be acceptable, are blocked by iShield™ Plus?
What if some pornographic pictures are not blocked by iShield™ Plus?
What if iShield™ Plus reduces the PC's response time?
What if no thumbnail images are displayed in the Report Log?
How often should I check the iShield™ Plus Report Log?
 
 
Can I turn off iShield™ Plus?
You can turn off iShield™ Plus by selecting the Disable option in the Detection Engine panel within the General tab.
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Can I install iShield™ Plus on more than one computer?
The iShield™ Plus license is only valid for one computer. Hence, you will need to purchase an additional license from our online web portals or contact your ISP if you wish to install iShield™ Plus on more than one computer.
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What if some pictures, deemed to be acceptable, are blocked by iShield™ Plus?
iShield™ Plus may occasionally classify an acceptable image as being pornographic. If this is occurs too frequently then there are a number of actions you can take:

If the blocking of acceptable images occurs within a supported browser when viewing a particular website that you know to be non-pornographic, then you can add that website address to the White List.

If the blocking takes place outside a supported browser, in other words the whole screen gets blocked, then you can reduce the sensitivity of iShield™ Plus to pornographic images by changing the detection settings.

If the above does not help and you are running iShield™ Plus in Active Mode, you may need to switch to Passive Mode in which iShield™ Plus just logs suspected incidences of pornography without blocking anything.

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What if some pornographic pictures are not blocked by iShield™ Plus?
If no pornographic pictures at all are being blocked by iShield™ Plus then please check that the iShield™ Plus is Enabled (refer to Section 6.1) and that you are running iShield™ Plus in Active Mode.

For most users, the default iShield™ Plus settings should be sufficient to provide the protection against pornographic content whilst minimizing the number of false triggers. However, if you need a greater protection again pornography then you may need to tailor the detection settings to match your individual requirements.

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What if iShield™ Plus reduces the PC's response time?
If iShield™ Plus is causing your PC to run at a noticeably slower speed then it is possible that the processor is spending too much time monitoring the PC for pornographic content. To reduce the time the processor spends monitoring the PC decrease the Priority Boost setting.
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What if no thumbnail images are displayed in the Report Log?
The messages "Logged Screen" and "Locked Screen" in the Report Log relate to incidences of suspected pornographic content. If no thumbnail image is displayed when such an incident is selected then one of two things might have occurred. Either the thumbnails have been removed manually or iShield™ Plus was unable to save the thumbnail to the hard disk. If you suspect it is the latter, then try freeing some space on your hard disk or clear the Report Log if you have a large number of incidences in the log.
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How often should I check the iShield™ Plus Report Log?
It is recommended that you check the Report Log once a week to monitor iShield™ Plus activity. In Passive Mode the PC is not locked upon detection of a suspect image and so your only method for finding out whether users have been viewing pornographic images is to regularly check the Report Log for triggers. Even in Active Mode the Report Log should be regularly checked to ensure that a user has not attempted to access the iShield™ Plus control panel by guessing your password (Incorrect PC password error).
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