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Guardware Ltd.
How do I obtain Technical Support?
How do I uninstall iShield™?
How do I start iShield™?
Can I turn off iShield™?
Can I install iShield™ on more than one computer?
Will you provide periodic updates?
Will iShield™ work for dial-up, cable, LAN, DSL, and wireless connections?
Can iShield™ save different settings for different users, such as small children, older children, or parents?
Will iShield™ filter search-engine searches; e.g., sex on Google?
How about hotmail.com or other email providers?
What if I forget my password?
What if some pictures, deemed to be acceptable, are blocked by iShield™?
What if some pictures, deemed to be unacceptable, are not blocked by iShield™?
 
 
How do I obtain Technical Support?
You are automatically registered to receive technical support when you purchase iShield online via our website or by phone. Go to the Policy Statement page to read our support policy.
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How do I uninstall iShield™?
iShield™ can be uninstalled via the following links:

Windows Start -> Settings -> Control Panel -> Add / Remove Programs -> iShield™

Windows Start -> Programs -> iShield™ -> Uninstall iShield

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How do I start iShield™?
iShield™ starts automatically whenever the Windows desktop starts.
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Can I turn off iShield™?
You can turn off iShield™ by setting the Detection Engine to Disabled
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Can I install iShield™ on more than one computer?
The iShield™ license is only valid for one computer. Hence, you will need to purchase an additional license from our online web portals or contact your ISP.
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Will you provide periodic updates?
The Guardware Product Update Manager offers you several options for getting periodic software updates. These update options include daily, weekly, or monthly. The Guardware Product Update Manager is free and comes installed with iShield™.
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Will iShield™ work for dial-up, cable, LAN, DSL, and wireless connections?
Yes, iShield™ works for all computer browsing, irrespective of the connection speed or delivery method.
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Can iShield™ save different settings for different users, such as small children, older children, or parents?
No. iShield™ allows you to choose different options for different age groups. For example, Active Block, Active Warn, or Passive all have different levels of protection.
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Will iShield™ filter search-engine searches; e.g., sex on Google?
Yes, iShield™ filters all the content rendered by a web browser.
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How about hotmail.com or other email providers?
iShield™ blocks any pornographic content delivered in your Web email files, including attachments.
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What if I forget my password?
If iShield™ detects that you have forgotten your password, it asks you to answer your personal question it has saved in its files. If you answer the question correctly, the system emails you your password. You supplied the system with the question and answer when you registered your software and entered your password.
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What if some pictures, deemed to be acceptable, are blocked by iShield™?
If this occurs regularly with a particular site that you know to be acceptable, you can add that Web site address to the White List.

If this occurs sporadically across a number of sites, you can try decreasing the image analyzer stringency criteria by moving the slider to a lower setting; e.g., from Safer to Safest.

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What if some pictures, deemed to be unacceptable, are not blocked by iShield™?
If this occurs regularly with a particular site, add that Web site address to the Black List.

If this occurs sporadically across a number of sites, you can try increasing the image analyzer stringency criteria by moving the slider to a higher setting; e.g., from Safer to Safest.

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